FAQs
How can I contact Podium Plaza?
You can email us at info@podiumplaza.com, and our customer service team will be happy to assist you!
Do you ship worldwide?
Yes, we ship worldwide.
Where do you ship from?
We ship from our trusted suppliers in various locations to ensure the best shipping times and product availability.
Can I change or cancel my order?
We process orders as quickly as possible, so any changes or cancellations must be requested within 12 hours of placing your order. Requests made after this time cannot be accommodated, but you can return your order for a full refund once received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal.
When will my order be processed?
All orders are processed between Monday and Friday. Please allow 1-3 business days for processing before your order is shipped. During holidays or sales, processing times may be slightly longer.
How long will it take to receive my order?
Shipping times vary based on your location. Please allow 2-4 weeks for delivery due to high demand.
What if I don't receive my order?
If you do not receive your order within 30 days after it has been shipped, you are eligible for a full refund.
Will I be charged customs and taxes?
Our prices are displayed tax-free in USD. However, depending on your country, you may be required to pay customs duties or import taxes upon delivery. These charges are determined by your local customs office and are the buyer’s responsibility.
How do I return an item?
Please contact us at support@podiumplaza.com for return instructions.
What if the item I received is defective, incorrect, or damaged?
If you receive a defective, incorrect, or damaged item, please contact us immediately with your order number and clear photos of the issue. We will work quickly to resolve your case.
When will I receive my refund?
Refunds will be processed back to your original payment method within 7-10 business days after we receive the returned item or approve a cancellation. If you do not see the refund after this period, please contact your bank or credit card provider.